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Re-enabling VIP failed but took my money!

• Re-enabling VIP failed but took my money!

• Re-enabling VIP failed but took my money!

  cwroe1 > 14/07/2018, 13:29

  So I previously subscribed to the VIP service but cancelled it for a brief while. Upon re-enabling my subscription at a later date it seemed to have failed but took my money.
  
  I emailed the customer support address twice now but had no response.
  
  Now I can't even cancel the failed subscription! What's going on?!

• RE: Re-enabling VIP failed but took my money!

  GrandDuke > 14/07/2018, 13:49

  It looks as though your transaction was successful [b]cwroe1.[/b]
  
  You show as a VIP and you get double points for your post too. There is a bug on the website when you rejoin as it often tells me to wait for a confirmation message that never comes. When I open another tab though i can see that I have been successful and record videos and my credits have increased appropriately.

• RE: Re-enabling VIP failed but took my money!

  cwroe1 > 14/07/2018, 16:50

  (14/07/2018, 13:49)GrandDuke Wrote: It looks as though your transaction was successful [b]cwroe1.[/b]
  
  You show as a VIP and you get double points for your post too. There is a bug on the website when you rejoin as it often tells me to wait for a confirmation message that never comes. When I open another tab though i can see that I have been successful and record videos and my credits have increased appropriately.

  
  Thanks for the insight...
  
  It looks like it's been activated but yet no credits/no VIP features are available. :-( Even when relogging/new windows/tabs and whatnot...

• RE: Re-enabling VIP failed but took my money!

  GrandDuke > 14/07/2018, 18:15

  That's bad news. I guess that I have been lucky to only get the screen stuck saying wait here but you seem to be stuck in status limbo from what you say.
  
  Unfortunately, I think you will have to to wait now until Monday which is when the staff come back in.

• RE: Re-enabling VIP failed but took my money!

  cwroe1 > 24/07/2018, 20:27

  (14/07/2018, 18:15)GrandDuke Wrote: That's bad news. I guess that I have been lucky to only get the screen stuck saying wait here but you seem to be stuck in status limbo from what you say.
  
  Unfortunately, I think you will have to to wait now until Monday which is when the staff come back in.

  
  So now it's been a full month with still no sign of any VIP access - another payment is due pretty imminently and to any Admin reading this it'd be good to hopefully get some sort of resolution. I can't seem to cancel it myself (as it insists that my account isn't actually upgraded).
  
  I take it the standard support email address is unmanned as quite a few emails have gone ignored.
  
  Please help!

• RE: Re-enabling VIP failed but took my money!

  ReturnOfDeMac > 25/07/2018, 08:29

  (24/07/2018, 20:27)cwroe1 Wrote:

  (14/07/2018, 18:15)GrandDuke Wrote: That's bad news. I guess that I have been lucky to only get the screen stuck saying wait here but you seem to be stuck in status limbo from what you say.
  
  Unfortunately, I think you will have to to wait now until Monday which is when the staff come back in.

  
  So now it's been a full month with still no sign of any VIP access - another payment is due pretty imminently and to any Admin reading this it'd be good to hopefully get some sort of resolution. I can't seem to cancel it myself (as it insists that my account isn't actually upgraded).
  
  I take it the standard support email address is unmanned as quite a few emails have gone ignored.
  
  Please help! 

  
  Hi cwroe1,
  
  Sorry to hear you're experiencing issues, I'm currently looking into this for you.
  We are available via email at support@rampant.tv, and these are checked daily (Monday-Friday).
  
  Thanks!

• RE: Re-enabling VIP failed but took my money!

  ReturnOfDeMac > 25/07/2018, 14:25

  (25/07/2018, 08:29)danniii Wrote:

  (24/07/2018, 20:27)cwroe1 Wrote:

  (14/07/2018, 18:15)GrandDuke Wrote: That's bad news. I guess that I have been lucky to only get the screen stuck saying wait here but you seem to be stuck in status limbo from what you say.
  
  Unfortunately, I think you will have to to wait now until Monday which is when the staff come back in.

  
  So now it's been a full month with still no sign of any VIP access - another payment is due pretty imminently and to any Admin reading this it'd be good to hopefully get some sort of resolution. I can't seem to cancel it myself (as it insists that my account isn't actually upgraded).
  
  I take it the standard support email address is unmanned as quite a few emails have gone ignored.
  
  Please help!  

  
  Hi cwroe1,
  
  Sorry to hear you're experiencing issues, I'm currently looking into this for you.
  We are available via email at support@rampant.tv, and these are checked daily (Monday-Friday).
  
  Thanks! 

  
  Hi cwroe1,
  
  In addition to my last message, we have investigated your account and can see that your silver VIP ended on 29/06/18, you weren't rebilled, which is why you haven't had VIP access on your account.
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