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Credits taken for private twice but no show

• Credits taken for private twice but no show

• Credits taken for private twice but no show

  buxtonfizz > 29/05/2018, 16:52

  What do you when credits are taken upfront for a show but then the show doesn't load?
  This happened twice to me with Tara T and I'm down circa 800 credits .
  
  Please advise, I have emailed support@rampant.tv on three occasions and have been ignored each time.
  
  Thank you
  
  Buxtonfizz

• RE: Credits taken for private twice but no show

  FantasticMR > 29/05/2018, 16:56

  Hi Buxton,
  
  Support can take up to 72 hours to reply and there may have been a delay owing to the bank holiday weekend. I'll pass this on and we will get it sorted for you. I'll reply here when all is good, apologies for the inconvenience.

• RE: Credits taken for private twice but no show

  buxtonfizz > 29/05/2018, 17:13

  Many thanks for the prompt reply.
  I understand the delay, however, this dates back to the 10th April at approximately 18.00.
  Many thanks again for helping out.

• RE: Credits taken for private twice but no show

  FantasticMR > 29/05/2018, 18:23

  (29/05/2018, 17:13)buxtonfizz Wrote: Many thanks for the prompt reply.
  I understand the delay, however, this dates back to the 10th April at approximately 18.00.
  Many thanks again for helping out.

  
  Hi There,
  
  I don't understand how that got missed and I can only apologise. I will get this all sorted out for you.

• RE: Credits taken for private twice but no show

  FantasticMR > 30/05/2018, 09:12

  Hi @buxtonfizz 
  
  Our customer service representative has checked through all of the tickets and not found anything detailing your issue. Can you please PM me with the email address you used to contact us?
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