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Call via Skype

• Call via Skype

• Call via Skype

  chrischan-bvb > 22/02/2015, 23:15

  I have my free minutes, but I cannot use them while calling via Skype even though I got a caller ID.... I do not get it what the problem is...
  
  I am calling from Germany... any help is greatly appreciated.
  
  I also tried to call from my cell, but no chance... same answer that number is withheld even though it is not.... Why can I not use my free minutes???

• RE: Call via Skype

  dVIOUS > 23/02/2015, 10:52

  Hello,
  
  I just checked the logs and unfortunately our system isn't receiving your ID.
  
  It could be that your provider doesn't send the Call ID internationally perhaps, or that your phone is playing up.
  
  Would you be able to try calling from a different phone?
  
  Also, could you give me the number you dialled too please?

• RE: Call via Skype

  chrischan-bvb > 23/02/2015, 17:51

  (23/02/2015, 10:52)dVIOUS Wrote: Hello,
  
  I just checked the logs and unfortunately our system isn't receiving your ID.
  
  It could be that your provider doesn't send the Call ID internationally perhaps, or that your phone is playing up.
  
  Would you be able to try calling from a different phone?
  
  Also, could you give me the number you dialled too please?

  
  Thanks for the response. I cannot call from a different phone unfortunately.
  The number I called was +448000319710. When it did not work, I also tried +441908919921.

• RE: Call via Skype

  The Boss > 24/02/2015, 10:42

  Hey,
  
  I've transferred your free minutes to credits. If you click the 'Call by creditcard' tab, you'll see your credits there.
  
  Enjoy!

• RE: Call via Skype

  chrischan-bvb > 24/02/2015, 18:22

  Awesome, thanks for your help!
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