Why didn't my VIP renew

Why didn't my VIP renew
Why didn't my VIP renew

Bob2306 > 12/11/2018, 16:17

Signed up for gold VIP last month on the £10 offer. I expected it to renew yesterday, it did not. Any reason why?
RE: Why didn't my VIP renew

FantasticMR > 12/11/2018, 17:08

Hey Bob,

Apologies for this. We'll get it looked into for you.
RE: Why didn't my VIP renew

FantasticMR > 13/11/2018, 15:46

Hi Bob,

Apologies for the issue, we have fixed it for you and you are now gold vip again. You will need to log out and back in again for this to take effect.
RE: Why didn't my VIP renew

Steve_13 > 18/11/2018, 01:24

(13/11/2018, 15:46)FantasticMR Wrote: Hi Bob,

Apologies for the issue, we have fixed it for you and you are now gold vip again. You will need to log out and back in again for this to take effect.

Me too
RE: Why didn't my VIP renew

ReturnOfDeMac > 19/11/2018, 10:06

(18/11/2018, 01:24)Steve_13 Wrote:
(13/11/2018, 15:46)FantasticMR Wrote: Hi Bob,

Apologies for the issue, we have fixed it for you and you are now gold vip again. You will need to log out and back in again for this to take effect.

Me too

Hi Steve,

I've investigated your account and it looks like the rebilling had been disabled, you will need to repurchase VIP manually, if you wish to continue your subscription, you can do so on the link below.

https://www.rampant.tv/vip/choose
RE: Why didn't my VIP renew

Steve_13 > 19/11/2018, 16:16

each time i click enable it nothing happens
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