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Have minutes but wont let me use them?

• Have minutes but wont let me use them?

• Have minutes but wont let me use them?

  Haisj31kg4 > 07/05/2014, 18:06

  Anyone else have this issue? I have minutes on my account but when I call it says I don't have enough free minutes to make this call. How many minutes is enough?!

• RE: Have minutes but wont let me use them?

  iamme > 08/05/2014, 10:39

  Hi There,
  
  I have looked at the logs to see why you are unable to call,
  
  The system doesn't allow you to use your free minutes if the number you are calling from a withheld number, and it looks like you number is being withheld.
  
  It may be the case that your operator is choosing to withhold your number, rather than you doing it yourself, in which case you will need to try calling from a different number.

• RE: Have minutes but wont let me use them?

  Haisj31kg4 > 09/05/2014, 07:46

  Only free minutes though? If I buy minutes, can I use that phone number or will it still not work?

• RE: Have minutes but wont let me use them?

  iamme > 09/05/2014, 09:32

  yes, it is only for the free minutes.
  
  you can buy credits and call the credit card number for your country as usual.

• RE: Have minutes but wont let me use them?

  feeb12345678 > 09/05/2014, 10:26

  i have same problem when trying to call from either my mobile on landline

• RE: Have minutes but wont let me use them?

  iamme > 09/05/2014, 11:35

  Hi Feeb12345678
  
  Our system shows you have already used the free minutes offer with another account.
  
  Nice try though.

• RE: Have minutes but wont let me use them?

  Haisj31kg4 > 14/05/2014, 09:40

  I gotcha, still kinda lame I can never use those 5 free minutes though =/

• RE: Have minutes but wont let me use them?

  iamme > 14/05/2014, 10:02

  but you do have vip now, so its kinda like you got your 5 free minutes ;)

• RE: Have minutes but wont let me use them?

  Haisj31kg4 > 16/05/2014, 07:05

  No, they aren't free ha, I had to pay ^.*
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