• 2 factor authorisation not working

  • 2 factor authorisation not working

    Sharinel > 28/01/2022, 12:51

    Any issues with 2 factor authorisation at the moment? No matter if I select sms or phone the 'get code' button does not complete, I do not get prompted to input the code but get thrown back to the slection screen again.

    [Image: mFgNmKU.jpeg]

  • RE: 2 factor authorisation not working

    spitefulI > 28/01/2022, 13:02

    Investigating this now. 

    Thank you for notifying us.

  • RE: 2 factor authorisation not working

    spitefulI > 28/01/2022, 15:40

    (28/01/2022, 12:51)Sharinel Wrote: Any issues with 2 factor authorisation at the moment? No matter if I select sms or phone the 'get code' button does not complete, I do not get prompted to input the code but get thrown back to the slection screen again.

    [Image: mFgNmKU.jpeg]

    Should be fixed now.

  • RE: 2 factor authorisation not working

    Sharinel > 21/06/2022, 23:18

    Issues over the last couple of days with 2 factor authorisation. SMS not working although phone calls are. Can you investigate?

  • RE: 2 factor authorisation not working

    FantasticMR > 22/06/2022, 05:48

    Hey Sharinel,

    Thanks for the heads up, we will get this looked into and report back here.

  • RE: 2 factor authorisation not working

    FantasticMR > 22/06/2022, 08:52

    Hey Sharinel,

    Would you be able to us what network you are on please?

  • RE: 2 factor authorisation not working

    Sharinel > 23/06/2022, 11:14

    (22/06/2022, 08:52)FantasticMR Wrote: Hey Sharinel,

    Would you be able to us what network you are on please?

    I'm with O2-UK

  • RE: 2 factor authorisation not working

    FantasticMR > 23/06/2022, 13:09

    (23/06/2022, 11:14)Sharinel Wrote:
    (22/06/2022, 08:52)FantasticMR Wrote: Hey Sharinel,

    Would you be able to us what network you are on please?

    I'm with O2-UK 

    Hey Sharinel,

    We have run some tests and found no issue with the SMS system for 2FA. Upon looking further into it further we can see that the networks id saying that the 2fa SMS sent to you is showing as delivered. Do you have any restrictions for receiving SMS from unknown numbers?

  • RE: 2 factor authorisation not working

    Sharinel > 23/06/2022, 21:42

    (23/06/2022, 13:09)FantasticMR Wrote:
    (23/06/2022, 11:14)Sharinel Wrote:
    (22/06/2022, 08:52)FantasticMR Wrote: Hey Sharinel,

    Would you be able to us what network you are on please?

    I'm with O2-UK  

    Hey Sharinel,

    We have run some tests and found no issue with the SMS system for 2FA. Upon looking further into it further we can see that the networks id saying that the 2fa SMS sent to you is showing as delivered. Do you have any restrictions for receiving SMS from unknown numbers? 
    Not that I know of, however Good News (tm Futurama). It worked late last night. So was down Mon-Wed and back up Thur. Thanks for looking into it, suspect an issue from O2 side,