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charged for vip but not upgraded and no cerdits
19/08/2017, 15:44
Post: #1
charged for vip but not upgraded and no cerdits
Hi, I upgraded to VIP earlier but after the payment screen I just got a spinning circle on a black background saying "please wait"
The payment left my account but i've not had the points added or the VIP status added.
I've raised a trouble ticket but had no response
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19/08/2017, 17:04
Post: #2
RE: charged for vip but not upgraded and no cerdits
Ive had exactly the same issue mate and apparantly the CS team only work Mon-Fri which is completely pointless when you have VIP shows on a weekend! Ill now miss what i wanted to watch so they can just refund the damn money|!
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27/09/2017, 12:23
Post: #3
RE: charged for vip but not upgraded and no cerdits
Lol. Same thing happened again this month. Can you get this sorted please?
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27/09/2017, 13:03
Post: #4
RE: charged for vip but not upgraded and no cerdits
Hi, looking into it now, will make sure your VIP gets added asap.

Twitter: @dVious_Rampant

Running away with Anna Kendrick, Goodbye!
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[-] The following 1 user says Thank You to dVIOUS for this post:
 romanbignob
27/09/2017, 13:50 (This post was last modified: 27/09/2017, 13:53 by romanbignob.)
Post: #5
RE: charged for vip but not upgraded and no cerdits
(27/09/2017, 13:03)dVIOUS Wrote:  Hi, looking into it now, will make sure your VIP gets added asap.

well done fella

gold star!
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